kefirgames.helpshift.comKefirgames Technical Support and Help Center

This website uses only the necessary cookies required for the site’s proper functioning. By using the website, you consent to all cookies in accordance with the cookie policy. To know more, refer Cookie Policy. Kefir Support LDOE Devblog How can we help you? Popular articles I lost my progress. What shall I do? ? My Account How to get or improve the "Burglar" skill? ❔ General Questions The game doesn’t load ? Troubleshooting How do I move progress to a new device? ? My Account Where to get a drone? / How to get inside the Transport Hub? ? Transport hub and drones How to get inside the abandoned factory and settlement? ? Survivor’s Path Browse articles ? What’s new? I can’t complete the task on the highway! I can no longer find a corpse from my character in my base! I deleted / spent resources on the wrong thing. Is it possible to get them back? More ▶️ Getting Started How can I upgrade floor and walls? I locked myself in the base! / How to remove a wall? How to light the camp fire? / I can’t light the melting furnace! More ? Survivor’s Path I can’t take rewards from the Survivor’s Path menu, the button is not active! Survivor’s Path and its Premium access How to get inside the abandoned factory and settlement? More ? Transport hub and drones Drone, new resources and the Transport Hub Where to get a drone? / How to get inside the Transport Hub? I do not understand what to do in the Transport Hub ? New settlement I can’t connect my workbenches in the settlement to the generator! / Benches in the settlement don’t work! Can’t finalize the substation! / I can’t get electricity to the substation! I can’t place a workbench in the settlement! More ? Seasons, Events and Premium access What "seasons" are and how do I take part in them? How much time is left until the end of the season? / When will the new season start? Events More ? Dogs Can’t feed the dogs! I crossed the dogs, but got a new dog of the same rank as its parents! I raised a puppy, but his rank did not increase! More ❔ General Questions I didn’t receive backpack or chopper skin How do I stop the horde approaching my base? How to get tungsten? More ? My Account How do I connect my account to Google Play/Game Center/Huawei AppGallery/Samsung Galaxy Store? I lost my progress. What shall I do? How do I move progress to a new device? More ? Port Laboratory New perks / (anti-)threats system The laboratory is just too hard! / I don’t understand how to get through some section of the laboratory... More ?‍?‍?‍? Multiplayer I’m level 30, but I have no convoy event / no access to the crater I want to play with other survivors, what should I do? How to get out of the crater? More ? Payments and Resources I lost my resources! I didn’t get my purchase! VIP zone and VIP status. Why can’t I get into the VIP zone anymore? More ? Troubleshooting Bonuses from ads are not available in the game! The game doesn’t load What are the minimum requirements? More ? Chopper My chopper is missing! How to refuel / to use my chopper? I can’t fill the chopper with gasoline! More ? Raids I have no raiders / no raiders anymore How do I summon raiders? I can’t find a special enemy / rusty engine for the raider’s quest! More ? Bunkers What is a bunker? How do I find access cards for bunkers? How do I find the Bunker Alpha password? More Forlorn Fair I got a new level of reputation at the Fair, but I did not get a coupon! I did not have time to get all the rewards of the Fair! ?‍♂️ Blackport PD How do I get to Blackport PD? Conveyors at the police station How do I open cells at the police station? More ? Weapon customization How do I customize weapons? Where do I find resources for weapon modification? I can’t learn a blueprint for modification in my inventory. Why? More ? Updates and Suggestions When’s the next update? I have ideas for the next update, where can I send them? The update has already been released on other platforms, why not on my device? ? How to Contact Us How to contact us? Kefir Logo Youtube Careers Privacy Policy About Terms &...